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May 24th, 2013

Virtualization_May22_BComputers are continually increasing in power. In fact, such is the weight of this pattern of hardware power doubling in power every two years that it even has it's own phrase to acknowledge this observation: Moore's Law. While processing power may be going from strength to strength, the fact is that many businesses struggle, or simply cannot keep up with the changes; it's just too costly. This is one reason why the idea of virtualization can be appealing to many company owners and managers.

Virtualization is the act of taking an existing system, say a server, and creating a virtual copy of it that is hosted either in a physical unit or somewhere out of the office. Some systems you can virtualize include: Desktops, Operating Systems, servers, hardware and storage. Most small businesses start with storage and server virtualization as this can usually be done with relative ease and at an affordable cost.

Benefits of virtualization The question many business owners ask when they are looking into virtualization is what benefits it can bring. While the positives are numerous, here are the five most common:

1. Reduced space Physical hardware can take up a lot of space, and the common trend among many businesses is that the space available per person is shrinking in order to save costs. Take for example your servers. If you virtualize these, you can probably fit all of them onto one or two units. This will reduce the space your hardware takes up, freeing up extra storage capacity or possibly another desk.

2. Reduced overhead Having hardware and servers in an office can be expensive to maintain. You have to have climate control to start with which means higher electricity bills and higher maintenance costs. Virtualization will often reduce overhead costs and save you money. Beyond that, many solutions offer a pay-per-use pricing model which makes predicting costs easier.

3. Quicker backup and recovery Many virtualization solution providers also offer backup services that can be automated. This means that your vital data is always backed up and protected. Beyond that, the backups can be stored at a different location, meaning that if there is a disaster, you can recover lost data quickly and easily.

4. Longer hardware replacement cycles Virtualized solutions and platforms often require lower computing resources because they are hosted on the provider's servers. This means that you won't have to replace existing tech hardware. Beyond that, existing systems can be used for longer which will save you money.

5. Virtualization is scalable If your company is growing, you will eventually have to add new systems. In an already cramped office this means finding the space for hardware or servers needed to support your growth, not to mention investing in systems that are compatible with existing hardware. Virtualization is highly scalable, and can grow with your company, often without the need for extra services.

In general, virtualization could help your business grow, while IT costs remain stable, or are even decreased. If you would like to learn more about how virtualization of your systems can help your company, contact us today.

Published with permission from TechAdvisory.org. Source.

May 22nd, 2013

We found this list of questions (and their answers) on Entrepreneur.com and felt it would be useful for our clients.

Cybercriminals are increasingly preying on small businesses, which often lack the expertise and resources to adequately protect themselves. Last year, companies with one to 250 employees were the victims of more than 30 percent of all cyber attacks, according toSymantec’s 2013 Internet Security Threat Report. That’s a threefold increase since 2011.

But your company doesn’t have to be vulnerable if you simply take some basic protective measures. Here are 10 key questions to ask when securing your company from cybercriminals:

Read more: http://www.entrepreneur.com/article/226456#ixzz2U5BoG1Vt

  1. Should I install antivirus software?
  2. How should I handle suspicious emails from known and unknown senders?
  3. Whom should I allow access to my company’s critical data?
  4. Should I use a firewall to protect my company’s internet connection?
  5. How often should I back up essential company information?
  6. Should I use data encryption?
  7. How should I communicate company cybersecurity policies to employees?
  8. How can I secure my Wi-Fi network?
  9. How can I secure company mobile devices?

(The article headline says “10 Questions” but actually skips #3 completely…)

-wim

May 22nd, 2013

Our customers often ask us – what is the most reliable laptop or computer to purchase?  Everyone hates to buy a lemon, or get frustrated by their new computer, or want to throw it out the window!

Here is a report into the most and least reliable computers. They have defined “Reliable” as meaning the physical reliability of the computers combined with the after-sale support provided by the manufacturer.

The computer reliability report scores for 2013 are:

  1. Samsung (648)
  2. Asus (332)
  3. Lenovo/IBM (228)
  4. HP (124)
  5. Toshiba (118)
  6. Apple (76)
  7. Dell (60)
  8. Sony (54)
  9. Acer (28)

Click the link to read more!

Wim

May 22nd, 2013

iPad_May21_BTo some fans of Apple's products the thought of using anything from Google is simply ludicrous. Why would you use something from a competitor? Well, it could be that the product or app is better than anything else out there. This is true for Google Search, which brings Google's powerful search tools to the iPad and iPhone. The app has recently been updated with a new feature called Google Now. Have you heard of it?

Here's a brief overview of Google Now, and how to install and use it.

Ok, so, what exactly is Google Now? Google Now is best thought of as Google's answer to Apple's Siri. It's an app that functions like a personal assistant and has become a large component of Google's Search for mobile app. The idea of Now is that you can use natural language to search for answers to questions, find recommendations or even perform actions like creating a calendar entry, or writing an email.

Google Now also passively delivers information that it thinks is useful to you. While creepy at first, especially when you see how accurate predictions can be, it is actually a really cool tool. What's interesting about Google Now is that relevant information is displayed below search results in what are called 'cards'. The cards shown will depend on your location, recent searches, calendar and even method of transport.

Probably the best way to explain Google Now is through an example:

Say you have a meeting with a potential supplier at a coffee shop across town tomorrow. You pull up the Google Search app on your iPad, tap the microphone button and ask Google, "What's the coffee shop on 5th Avenue?". Google searches for the coffee shop and comes back with three search results including the shop you are looking for. You then enter the name and address in your Google Calendar, along with the date and time.

The next day, you look at the Google Search app again because you've forgotten the exact address. Just below the Search bar you will see that new cards have popped up. The first is a reminder of the scheduled event, along with the contact information of the person you are meeting. Just below that is a map on how to get to the coffee shop, along with driving directions.

When you get in the car, you notice that traffic seems a little heavier than usual, so you pull up Google Search and the card has been updated with a map showing current traffic along with what Google thinks will be the fastest route, without you having to ask.

This app works surprisingly well, and many users have noted that both search results and the cards are accurate. Where Google Now really shines is when you are traveling. If you go to another country, cards will pop up with the exchange rate, translator, local map with landmarks, time back home and even flight information (assuming the reservation has been sent to your Gmail account).

How to install and use If this app sounds interesting, all you have to do to get it is download Google Search app from the Apple App Store, install it, open it and sign in using your Google account. Cards will start to popup after a couple of days. You can tweak what cards appear by using the search feature, or through the app's settings.

While this is a Google product, it can be useful for your Apple device, especially if you have a Google account. If you would like to learn more about this app or how the iPad can make your business easier, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic iPad
May 22nd, 2013

Office_May21_BOne of the cardinal rules of document creation is that you need white space. We are taught from a young age to separate our written thoughts into paragraphs which make them easier to read and make documents look professional. This has carried over to documents created using word processors like Microsoft Word. While Word is great, it can be a hassle formatting documents, especially when you need to add gaps or breaks between text. Did you know that Word actually has features that can help you format your text by adding breaks?

There are numerous types of text breaks you can use in Word:

  • Page break - Will insert a break where the cursor is and move the next line of text to the following page. This break is good for formatting reports and other longer documents, especially if you have headings with multiple subheadings; a page break between each main heading will make a report easier to read.
  • Column break - If you have a document with more than one column, inserting a column break will move the cursor or text to the next column on the right. If you don't have columns, this will function as a page break.
  • Section break - There are four different types of section breaks that can be used when you want to divide a document into different sections. For example, if you have a report where 3 pages need to be in a column, you can insert a section break around these pages and format them separately from the rest of the document.
  • Line break - These breaks will move text to the next line. This can be useful if your document has an extra line between paragraphs, or when you are writing a list and need to add another paragraph without a new list point. You can insert a line break by hitting Shift+Return.

How to break your documents If you need to insert a break in your document, we first recommend that you turn on Show/Hide. This can be done by:

  1. Clicking on Tools from the menu bar at the top of the window.
  2. Selecting Options followed by the View tab in the window that pops up.
  3. Ticking All under the Formatting Marks section.
  4. Clicking Ok.

This will show all formatting marks on the document, making it easier for you to see what breaks and changes to formatting you have made. You can then insert breaks by:

  1. Clicking where you would like to insert the break in the document (The break will be inserted where the blinking cursor is located, so be sure it's in the right spot.)
  2. Clicking Insert from the menu bar at the top of the screen followed by Break.
  3. Ticking the type of break you want to insert.
  4. Clicking Ok.

Breaks are a great way to create documents that not only look more professional but are easier to read. If you are looking to learn more about using Word to its full potential, please contact us today.

Published with permission from TechAdvisory.org. Source.

May 20th, 2013

Recently I was getting more and more annoyed by the very slow Remote Desktop Connection from my home computer to my work computer. Both are powerful machines running Windows 7 with a fast Shaw connection. Certainly a better experience must be possible I thought? It used to be faster a long time ago, although I can’t recall exactly when it slowed down.

Fortunately I found a quick and easy fix, as mentioned in http://www.tech-recipes.com/rx/11235/how-to-improve-remote-desktop-protocol-performance/. Here is what really helped for me:

  1. Changed Color Depth from 32 to 16 bit (15-bit looked AWFUL)
  2. Changed connection speed to  Modem (56 kbps)

Now applications like Word, Outlook and Excel are much snappier!

Hope that helps somebody out there? The steps mentioned in the tech-recipes.com article will also help for anybody connecting to a Terminal Server!

-wim

May 17th, 2013

In a very specific situation (that most of our clients use!) Outlook 2007/2010 will constantly ask for a password when starting up. The situation is as follows:

  1. Your computer is joined to a domain that is attached to a local Active Directory Server
  2. Your email is hosted by an external provider using Exchange and connecting via RPC over HTTP
  3. Your email address is identical to your Windows login name (domain\user counts!)

There are lots of different solutions online for similar situations that do not resolve this entry. The only known resolution is by following the steps at http://support.microsoft.com/kb/956531/en-us

  1. Open the registry and go to:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC

    (note that Outlook 2010 is 14.0 and you will likely need to create the RPC key)

  2. Create a new DWORD named UseWindowsUserCredentials and give it the value of 1
  3. Reboot

-paul

May 16th, 2013

Hardware_May15_BComputers and the hardware components that run them are always evolving, getting faster and faster. Unfortunately, small to medium businesses often can't take advantage of the latest and greatest simply because it's too expensive to be constantly updating. This means using older systems that will get slower with age. That's why it's important to take steps to keep your computer running fast.

Below are four things you can do to keep your PC running smoothly.

1. Shutdown properly If you turn your computer off at the end of the day, or it freezes, it may be tempting to flick the off switch on the power bar, or press the power button until it turns off. This isn't ideal for your computer's health because when a computer is unexpectedly shut down, there could be damage to the operating system.

You may notice that when your computer crashes, it takes longer to reboot. This is because Windows is actually searching for, or trying to repair any damage that may have been done. There is a chance that powering down improperly could cause files to become corrupted which may make the system inoperable.

Therefore, you should follow proper shutdown procedures. If you need to shut down quickly, try pressing Control+Alt+Delete and selecting Shut Down from there.

2. Close unnecessary programs running in the background Some programs are written to be always running in the background. If you look in the bottom right of your screen, you should see programs running beside the clock. In truth, most of these likely don't need to be open. You should be able to right click on the icon and close them. This will save computing resources and make your computer run smoother.

A word of warning: It's best not to shut down the antivirus or security software as this will leave your computer open to attack. Also, don't shut down anything from NVIDIA or AMD as this is your video card software. Closing programs like this could cause your computer to crash.

3. Utilize Add/Remove on a regular basis Chances are high that you have installed a fairly high number of programs on your computer, some of which you may not use anymore. Those you don't use just take up valuable hard drive space, and should be removed on a regular basis. You can do this by:

  1. Clicking on Start or the Windows Orb.
  2. Selecting Settings followed by Control Panel.
  3. Opening Add/Remove Programs.

It may take a few minutes to scan your system for programs, but a window will open with all the programs you have installed. Click on those you don't use anymore and remove them. We strongly recommend that you do not go into different files and delete programs, this could damage your system.

4. Use a malware scanner and antivirus program This may sound like a no-brainer, but it is still worth mentioning that having an antivirus program and malware scanner is a good idea. Many viruses and other malware often hijack system resources causing the computer to run slower, or crash. A regular scan can go a long way in minimizing this, which means your computer will likely run better for longer.

If you are looking for ways to keep your older systems running at their optimal levels, please contact us today to see how we can help you.

Published with permission from TechAdvisory.org. Source.

Topic Hardware
May 15th, 2013

BCP_May15_BTake a moment and think about your business and if you are prepared for a disaster. If you are like most business owners or managers you have some form of backup and maybe even a basic disaster recovery plan. While this is a start, recent big disasters around the world have proven that a simple backup is not enough. If you feel that your business is under prepared, there are steps you can take to fix that.

Here are five tips to help ensure that your business is fully ready for the next disaster.

1. Backup everything While it can be tempting to only backup the most important data and programs, it can be a chore to identify what is deemed to be important. Who knows, a file that is non-essential today may become essential in the future. If it is lost due to a disaster, this could prove to be a problem.

It would be a good idea to look for a backup solution that covers all data and programs. But, having a full backup solution isn't enough, you also need to ensure that recovery is easy and can be implemented quickly.

2. Look into tiered recovery Establishing a tiered recovery method means identifying the value and importance of existing systems and utilizing a recovery method that meets needs. It would be a good idea to identify mission critical systems and adopt a recovery method that can have these systems up and running as quickly as possible. From there you can tier different systems and match a recovery method. For example, archived files are likely not needed right away, so they can be recovered at a later date, using a slower recovery method.

3. Keep copies of all keys and licenses With the amount of software and programs businesses use on a daily basis growing, it would be a good idea to keep copies of the activation keys (the string of digits and letters you enter to activate the full version of software) and purchased licenses.

While many of these are now distributed electronically through email, there are still software developers that distribute keys by mail or with the physical install CDs. If you lose the codes in a fire, you will be out of luck and have to purchase the software again. This is an extra charge you likely don't want.

4. Pick the right recovery locations The best recovery plans offer numerous backup solutions which are hosted in different locations. A good provider knows this and will utilize data storage centers as far apart as possible. If you choose to backup your own data, it would not be a good idea to keep the backups in the office.

Similarly, if you are preparing for a big disaster, you likely have physical locations that you can move to if your main business location is damaged or destroyed. Optimal plans will have more than one location identified, and have them as far apart as possible. This will minimize the chances of losing full operations and increase your business's ability to bounce back quicker.

5. Match your recovery plan to your business There are so many different backup and recovery options that it can be tough to pick one. The best course of action is to look at your systems and how they work. If you operate strictly offline, a cloud based backup solution likely isn't your best bet. Or, if you operate fully in the cloud, a physical tape or hard disk backup may not be optimal.

If you are looking to beef up, or establish a disaster recovery plan, try working with an IT partner like us, who can help you find the optimal solution that can meet your needs and budget.


Published with permission from TechAdvisory.org. Source.

May 9th, 2013

Microsoft_May08_BAn interesting tech trend of the past couple of years is the increasingly diverse services offered by large companies. Take Microsoft for instance: You have email, Office, cloud storage, Xbox, Windows Phone, etc. These services are about as different as they come, but are all linked by your Microsoft Account. But having all of your eggs in one basket could pose a security threat, especially if your account has a weak password. This is why Microsoft recently introduced a two-step verification to make it harder for hackers to gain access to your Account.

Below is an overview of the two-step verification system Microsoft has recently implemented.

What is it? If you use any of Microsoft's products, you likely have a Microsoft Account. This account is what you use to access SkyDrive, Outlook, Skype, Office or even the Xbox. The whole idea of this is that you have one account for all of Microsoft's products and services.

While this is great (you only have to remember one username and password), it can be a security issue. If a hacker gets into your account, they could have access to all of your personal information. Microsoft realizes this and has recently introduced two-step verification, a new Microsoft Account feature that beefs up your account's security.

Two-step verification is a feature that will ask you additional questions when you try to log in to your Microsoft Account. For example, you may be asked to enter a PIN or phrase that is sent to your phone. If you have used your credit card at the Microsoft Store, or on an Xbox in the past year, you have likely seen this feature in action. Now, Microsoft has extended it to your account.

This new feature is not mandatory for your Microsoft Account, so you have to sign up for it. But It is a good idea to consider enabling this function on your account, especially if you have sensitive information stored online. While this won't make your account 100% hack proof, it will drastically cut down the chance of a hacker gaining access.

How to set up two-step verification Microsoft has made it really easy to enable this security measure. You can do so by:

  1. Going to https://account.live.com/proofs/Manage and logging into your Microsoft Account.
  2. Selecting your phone number and Text from the drop down menu and pressing Next on the window that opens to receive a text message with a code. If you don't see this option, you should be taken directly to they account management screen
  3. Entering the code you get on your mobile device and pressing Submit.
  4. Clicking on Security Info under Overview.
  5. Selecting Set up two-step verification followed by Next.
  6. Picking from how you would like to receive verification codes (Authenticator app, Phone, or another email account). We recommend the app, which you can download onto your mobile device.
  7. Following the instructions on the screen and entering the code that is sent your the option you selected above, and pressing Next.
Your account should now have two-step verification. The next time you log in, you will be asked to verify the login using the option your selected. For example, if you selected a text message, you will receive a text on your phone with a code.

If you would like to learn more about your Microsoft Account and security measures you can take to, please contact us today.

Published with permission from TechAdvisory.org. Source.