Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly. #1. Improve customer service One of the most important reasons why businesses […]
Whether you need suggestions for your PowerPoint presentation, someone to edit your Word document, or input data into Excel, Office 365 has the features to help you with a variety of tasks. So the next time you need some help getting work done, try using these tricks with Office 365. Simultaneously edit a document with […]
Updating your Windows 10 is an essential security measure for protecting your business from threats such as malware or ransomware. It’s free! And you don’t have to do much, all you have to do is wait. However, for some, that’s the downside. Can’t stand waiting? One of these will speed up your Windows 10 update. […]
With the rise of eCommerce and online banking, cybercrime has evolved. Like criminals who pull smash-and-grab jobs, they go where the money is. However, unlike bank robbers, cybercriminals do their best to avoid detection by letting malware do the work for them. Viruses and ransomware sneak into PCs to quietly steal passwords, financial credentials, and […]
Getting a new laptop, especially one of the latest models, can be very exciting. You can look forward to a better user experience with faster speed, more memory, and better battery life. But it’s all for nought if you don’t take certain preventive steps before using your new machine. Do these five things before you […]
Whether your business is hit with a brief power outage or by a natural disaster, any kind of interruption to your organization’s productivity cuts into your profits. A business continuity plan (BCP) is critical to ensuring your organization stays open. Here are some of the key strategies many companies rely on. Backup your data, applications, […]
Hypervisors have changed the game of cybersecurity. They provide unmatched cyber protection for your data as they keep it in the cloud. However, hypervisors still have vulnerabilities that hackers can exploit. Find out how their weak points can be addressed. A hypervisor is a software application that distributes computing resources (e.g., processing power, RAM, storage) […]
G Suite has made accessing emails, sharing files, and working remotely much easier. This all-in-one computing, productivity, and collaboration tool can revolutionize small- to medium-sized businesses’ (SMBs) work processes. Here are some tips to configure it. Allow display views inside and outside your business Activity dashboards typically provide limited details on file activity that one […]
Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options to help you pick out which is most suitable for your […]
Microsoft’s Office suite has come a long way since it became cloud-enabled. While you can still opt for the company’s lifetime licenses, subscribing to Office 365 instead is the smarter choice. Office apps and the files you create with them are accessible wherever there’s an internet connection, but that is actually the bare minimum that […]