Windows Technician – January 2019

Who we are

Kerkhoff Technologies Inc. is a multi-faceted and global technology company based near Vancouver, British Columbia, Canada. Our team of 15 offers expertise in network support, Linux consulting, and application development. We are seeking a senior level Windows Technician to join our team. If you are experienced in this area with a desire to work in a growing and exciting company, this could be a great opportunity.

What people say about you

You are a highly professional individual who is passionate about helping people succeed. You love rolling up your sleeves to get the job done. You are committed to the process of creating environments in which people can thrive in their work. You are motivated and tenacious when it comes to achieving your goals. You are looking to be part of a team with a vision to create something greater together than any one of us could create alone.

Who you are

Your passion is to help others and always be constantly learning. You aren’t daunted by something you haven’t done before – you’ll research it and seek guidance until you figure it out. You like to be a part of close team where you can have an enjoyable work environment and learn from others experience.  You believe that clients want to work with trusted partners and are prepared to pay for an amazing experience. You think and can work independently, but you can take direction and work quickly yet smartly to job completion.

You have an attention for detail and doing the job well the first time. You follow existing processes and procedures and will suggest ways to improve them. 

At home, you probably have extra computers and other devices where you are constantly learning and playing with technology.

Primary responsibilities

  • Phone and email support using our ticket system
  • Onsite support
  • Proactive Windows support for clients such as patch management, desktop optimization, monitoring, data backup, documentation in our company Wiki
  • Network administration - implementing best practices, building and running checklists, creating reports
  • Using remote support software to control remote Windows systems and perform your magic to solve problems
  • Assisting other engineers as required, and mentor future new hires
  • Keeping projects and tickets up to date in our ConnectWise service platform
  • Support Windows 7-10 desktops, printers, smart phones, and more

Tech Tools we use

  • Solarwinds N-Central RMM, Connectwise, Nagios
  • Screen Connect, Sophos UTM firewalls, StorageCraft
  • Exchange, Office 365, VMWare, Proxmox, KVM and more.

What you bring to the role

You are a computer- and technology-savvy person with the drive to proactively support our growing client base in the Fraser Valley, Lower Mainland, and beyond. You have Microsoft Windows desktop experience but you are driven to achieve "guru" status by learning through constant challenges. You have the needed technical skill, the capacity to creatively solve problems and understand the big picture related to the needs of clients, and a commitment to KTI's core values. This position is pivotal to our success as you will be on the front line supporting our clients.

It would be great if you had:

  • A few years of Windows server administration experience
  • A couple of certifications such as Microsoft, Cisco, A+/Network+
  • Cisco CCNA, CCNP or similar experience
  • Some Linux and basic command line experience as we also use and support Linux environments
  • Scripting experience with Powershell
  • 2-year technical diploma (CIS or CS)

Other details

This is a full-time position in our Chilliwack, B.C. office. You need to have a reliable vehicle and a valid B.C. driver's license. Do NOT apply unless you are a Fraser Valley resident (commuting is difficult). We'll compensate you fairly based on your experience, skills and knowledge. We offer what we feel is an excellent extended health and dental plan, and a flexible work environment

To apply, send to hr(at)kerkhofftech.ca a cover letter that includes a link to your LinkedIn profile, the word "Pepsi," and an explanation of why you believe you are a fit for our company and this role.