Get Me Out of Trouble – Flat-Fee Support

Our Get Me Out Of Trouble (“GMOOT”) process is a great way to get a hand with an urgent server/network issue which might only need a couple of hours of an expert’s time to resolve. This streamlined process is designed so that we can quickly help you on a fixed-fee basis. We will provide up to 4 hours of work to investigate and work on a resolution to your issue.

Examples of situations we can help with

  • Password resets
  • Quick high-level security review
  • Server health check
  • Service outage/ Servers Down
  • Network Outage
  • Urgent break/ fix work
  • Office 365 Configuration Issue
  • Emails/ Mailbox/ Domain Issues
  • Pick an engineer’s brain!
  • Backup recovery

Or some other issue for you to evaluate us with a small issue to experience what it’s like to work with us.

What is 'GMOOT' not suitable for?

  • Not-urgent requests not demanding immediate attention
  • Issues that cannot be solved or worked through in one technical session of up to 4 hours
  • For any project or issue that needs more than 4 hours. For that, we recommend a regular retainer as mentioned on the Managed Services pages.

How it works

  • Submit the form below so that we have your information and the basic details collected.
  • We will confirm receipt, and ask any clarifying details as required.
  • We will check with our team to confirm we have the skillset and availability to work on this issue within your desired timeframe.
  • We will send you an official proposal with T&Cs, Non-Disclosure Agreement, and instructions for submitting payment.
  • Upon receipt of funds, we will assign the engineer and start the work.
  • When we get close to the time limit, we will provide a summary of where we are, findings, conclusions, and recommendations for the next step.

Remote access

Most of our consulting services can be provided remotely using secure remote access tools.  The easier you make it for us to get into your system, the more time we will have available to help you!

Price, Terms & Conditions

Only $750 CAD for up to 4 hours of technical work, plus applicable taxes.
  • Time spent getting access to your systems counts towards the 4 hours – please streamline that as much as possible.
  • Acceptance of our Master Customer Agreement (Terms & Conditions).
  • GMOOT (Get Me Out of Trouble) is meant to cover up to 4 consecutive hours of work investigation. Any request to split the time beyond (1) week will not be accommodated.
  • Every attempt will be made to resolve the issue within the 4 hours allotted.
  • Inactive GMOOT tickets will be closed after 1 week of inactivity.
  • The 4 hours is a minimum fixed charge to resolve the issue, there will not be any refund if the issue is resolved in less than (4) hours.
  • If we identify a solution but can’t achieve it within 4 hours, we will submit a proposal with additional budget.
  • GMOOT is intended for high-urgency issues, and require prompt and accurate technical collaboration with Client.

Request Support

Filling out this form with sufficient detail helps to avoid extra emails/calls to determine the scope, and get the correct engineer working on your request as soon as possible.